The Implementation of Night Audit Staff Job Description to Support Hotel Daily Operational Continuity at 3-Star Hotel in Solo Area

Abstrak

Night Audit is one of the essential sections in the Front Office Department. Night Audit plays a crucial role in the daily transaction recap process and the daily operational evaluation of the hotel. Hence, a clear understanding of the job description is highly essential for Night Audit staff. This study aims to investigate the impact of implementing job descriptions for Night Audit staff on daily operational continuity at Hotel Neo Gading Solo. This research employed a descriptive qualitative approach, with data collection techniques including observation, interviews, documentation, and literature study. Observations were conducted for six months in the Front Office Department, particularly in the Night Audit section, at Neo Gading Solo Hotel. The researchers also conducted in-depth interviews with one Front Office Assistant Manager and two Night Audit staff to obtain primary data. Meanwhile, secondary data was obtained through documentation and literature from recent research articles. The research findings indicate that Hotel Neo Gading Solo has implemented the job description as outlined in this report. With a well-structured and well-understood job description, the workflow becomes more systematic, efficient, and helps minimize reporting errors. This study concludes that the proper implementation of the job description for the Night Audit position significantly contributes to supporting the overall operational efficiency of the hotel.