Developing a Service Monitoring Application to Enhance Document Tracking and Client Communication in Notary Practices

Abstrak

Notary offices play a crucial role in ensuring the legality of legal documents, yet many still rely on manual and undocumented service workflows. this study aims to develop a web-based application that enables systematic and transparent monitoring of notarial service processes. A case study was conducted at the office of notary in Surabaya, which faced issues such as the lack of documented services procedures, difficulties in tracking document priorities, and low transparency of service status for clients. the application was developed using the system development life cycle (SDLC) with a waterfall model. key features include management of service components (steps, requirements, roles, questions), real-time submission tracking, and progress updates accessible to clients. functional testing using the black box method confirmed that all features performed according to specifications. the developed system successfully improves documentation, enhances operational efficiency, and strengthens client relations by offering transparent information access. this research demonstrates that digitalizing notarial service workflows contributes not only to internal performance improvements but also to user satisfaction. future development is recommended to include features such as cost estimation and appointment scheduling to further automate the service process